Shipping Policy

Last Updated: June 2026

At Kyotocart, we are committed to delivering beautiful decorative products safely and efficiently to customers around the world. This Shipping Policy explains our order processing procedures, shipping methods, estimated delivery times, and other important information regarding the transportation of your purchases.

By placing an order through our website, you agree to the terms outlined in this Shipping Policy.

1. Worldwide Shipping

Kyotocart proudly offers worldwide shipping.

We currently serve customers across North America, Europe, Oceania, Asia, and many other international destinations.

Shipping availability may vary depending on local regulations, carrier restrictions, customs requirements, and delivery accessibility.

If delivery is unavailable to your location, we will notify you before processing your order whenever possible.

2. Free Shipping

We are pleased to offer Free Worldwide Shipping on all eligible orders.

No minimum purchase amount is required unless otherwise stated during promotional campaigns.

Any temporary changes to shipping promotions will be clearly displayed on the website.

3. Order Processing Time

Orders are typically processed within:

1–3 business days

after successful payment confirmation.

Processing includes:

Order verification

Quality inspection

Packaging preparation

Carrier scheduling

Tracking creation

Orders placed during weekends or public holidays may require additional processing time.

4. Estimated Delivery Times

Most orders arrive within:

7–10 business days

after shipment.

Estimated delivery windows vary depending on:

Destination country

Customs procedures

Local carrier operations

Seasonal demand

Weather conditions

Transportation disruptions

Remote delivery locations

The following estimates are provided for reference only:

Canada: 7–10 business days

United States: 7–10 business days

United Kingdom: 7–12 business days

European Union: 7–14 business days

Australia: 7–14 business days

New Zealand: 7–14 business days

Asia: 7–15 business days

Remote Regions: 10–20 business days

These estimates are not guaranteed delivery commitments.

5. Tracking Information

When available, customers will receive tracking information via email after shipment.

Tracking updates may require several days before appearing within carrier systems.

Customers should allow reasonable time for tracking information to become active.

In some regions, tracking visibility may vary depending on local postal systems.

6. Multiple Shipments

Orders containing multiple items may occasionally be shipped separately.

This can occur due to:

Warehouse availability

Packaging requirements

Inventory allocation

Carrier optimization

When multiple shipments are necessary, separate tracking numbers may be provided.

Customers will not incur additional shipping charges due to split shipments.

7. Customs and Import Duties

International customers are responsible for understanding their local import regulations.

Depending on destination country, orders may be subject to:

Customs inspections

Import duties

Taxes

Brokerage fees

Government charges

Such fees are determined by local authorities and remain outside the control of Kyotocart.

We cannot estimate or guarantee customs costs.

8. Customs Delays

Customs clearance procedures occasionally create delays beyond standard delivery estimates.

Kyotocart is not responsible for delays caused by:

Government agencies

Customs authorities

Import inspections

Border processing procedures

Customers are encouraged to cooperate with customs authorities when additional information is requested.

9. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping details.

Please verify:

Full name

Street address

Apartment number

Postal code

City

Province or state

Country

Phone number

Orders shipped to incorrect addresses supplied by customers may not qualify for replacement or reimbursement.

10. Address Changes

If you need to update your shipping address, please contact us immediately.

Address modifications may be possible before fulfillment begins.

Once an order has entered shipping preparation or has been dispatched, address changes may no longer be available.

11. Undeliverable Packages

Packages may be returned by carriers due to:

Incorrect addresses

Failed delivery attempts

Unclaimed shipments

Restricted delivery locations

Customers may be responsible for additional reshipping costs if the carrier returns a package due to customer-related delivery issues.

12. Lost Packages

If a shipment appears lost, please contact us.

Our team will investigate with the carrier.

If a package is confirmed lost during transit, we may provide:

Replacement shipment

Store credit

Refund

The final resolution depends on carrier findings and shipment status.

13. Damaged Deliveries

If your order arrives damaged, please contact us within 7 days of delivery.

Please provide:

Order number

Description of the issue

Photographs of damaged products

Photographs of packaging

After review, we may offer:

Replacement product

Refund

Store credit

Partial refund

Our goal is to resolve shipping-related issues quickly and fairly.

14. Delays Beyond Our Control

Occasionally deliveries may be delayed due to:

Natural disasters

Severe weather

Transportation disruptions

Public emergencies

Government actions

Labor shortages

International logistics issues

Holiday volume surges

Kyotocart cannot guarantee delivery dates under such circumstances.

15. Refused Shipments

If a customer refuses delivery without prior authorization, any refund may be reduced by costs incurred during shipment and return handling.

Each case will be reviewed individually.

16. Delivery Confirmation

Orders marked as delivered by the carrier are considered fulfilled.

Customers experiencing delivery issues should:

Check with household members

Check neighbors

Check safe delivery locations

Contact the carrier

Contact local postal offices

We will assist whenever possible in locating the shipment.

17. Shipping Restrictions

Certain products may be unavailable in specific countries due to local regulations.

Kyotocart reserves the right to cancel and refund orders that cannot legally be shipped to the destination.

18. Policy Updates

Shipping procedures and delivery estimates may change periodically.

Updated versions of this Shipping Policy become effective immediately upon publication.

Customers are encouraged to review this page regularly.

19. Contact Information

Kyotocart

11463 Bd Valcartier
Québec, QC G2A 2M4
Canada

Email: support@kyotocart.store

Phone: (613) 233-1103

For shipping questions, tracking assistance, delivery concerns, or logistics support, please contact our customer service team.