Contact Us

We would love to hear from you.

At Kyotocart, every customer is important to us. Whether you have a question about a product, need assistance with an order, would like information about shipping, or simply want to learn more about our collections, our team is here to help.

Our goal is to provide friendly, professional, and timely support for every inquiry.

Customer Support

For questions regarding:

Order status

Shipping updates

Tracking information

Returns and refunds

Product recommendations

Product details and sizing

Damaged or incorrect items

General customer service

Please contact us using the information below.

Contact Information

Kyotocart

11463 Bd Valcartier

Québec, QC G2A 2M4

Canada

Email: support@kyotocart.store

Phone: (613) 233-1103

Email Support

The fastest way to reach our team is by email.

Email: support@kyotocart.store

To help us assist you as quickly as possible, please include your order number and a brief description of your inquiry.

Business Hours

Our customer support team monitors inquiries throughout the week and aims to respond within 24–48 business hours.

Response times may vary slightly during holidays, promotional periods, or high-volume seasons.

Order Assistance

If you are contacting us regarding an existing order, please include:

Your full name

Order number

Email address used during checkout

A detailed description of your request

Providing complete information allows us to resolve your inquiry more efficiently.

Our Commitment

At Kyotocart, we believe exceptional customer service is just as important as exceptional products.

We are committed to providing helpful support, honest communication, and effective solutions whenever assistance is needed.

Thank you for choosing Kyotocart.

We look forward to helping you create a home filled with beauty, inspiration, and imagination.