Contact information
Contact Information
Last Updated: June 2026
Welcome to Kyotocart.
We value every customer and strive to provide attentive, professional, and responsive support. Whether you have questions about our products, shipping, returns, orders, or general inquiries, our customer service team is here to assist you.
This Contact Information page explains how customers can communicate with Kyotocart and what type of support can be expected.
Business Information
Kyotocart
11463 Bd Valcartier
Québec, QC G2A 2M4
Canada
Email: support@kyotocart.store
Phone: (613) 233-1103
Customer Support
Our customer support team is available to assist with:
Order inquiries
Product questions
Shipping updates
Tracking assistance
Return requests
Refund requests
Replacement requests
Damaged item reports
Billing concerns
Technical website issues
General customer service questions
We are committed to providing courteous and efficient assistance whenever possible.
Email Support
Email is the preferred communication method for most inquiries.
Email Address:
For faster service, please include:
Full name
Order number
Email used during purchase
Description of your inquiry
Relevant photos if applicable
Providing complete information helps us respond more efficiently and accurately.
Telephone Support
Customers may also contact us by phone:
(613) 233-1103
Phone support availability may vary depending on business hours, holidays, and call volume.
If we are unable to answer immediately, we encourage customers to send an email so that a support representative can respond as quickly as possible.
Order Assistance
For questions regarding existing orders, customers should provide:
Order number
Customer name
Purchase date
Description of the issue
This information helps us verify order details and provide prompt assistance.
Shipping Support
Customers may contact us regarding:
Shipment status
Tracking updates
Delivery delays
Address corrections
Lost package concerns
Damaged deliveries
Our team will work with shipping carriers when necessary to investigate delivery-related matters.
Returns and Refunds
For return or refund requests, customers should contact us before sending any items back.
Please include:
Order number
Reason for return
Photos when applicable
Relevant product details
Our support team will provide instructions regarding the next steps.
Product Questions
We welcome questions about:
Product dimensions
Materials
Design details
Care instructions
Usage recommendations
Availability
Compatibility with intended décor styles
Our goal is to help customers make informed purchasing decisions.
Business and Partnership Inquiries
For wholesale opportunities, collaborations, business partnerships, media inquiries, or other commercial matters, please contact us by email.
All partnership proposals are reviewed individually.
Submission of a proposal does not guarantee acceptance or response.
Customer Satisfaction
At Kyotocart, customer satisfaction remains one of our core priorities.
If an issue arises, we encourage customers to contact us directly before initiating disputes or chargebacks.
Most concerns can be resolved quickly through open communication with our support team.
Response Times
Typical response times may vary based on inquiry volume.
Most customer inquiries receive a response within:
24–48 business hours
during normal operating periods.
Response times may be longer during:
Holiday seasons
Promotional events
Unexpected service disruptions
Periods of unusually high demand
Mailing Address
Kyotocart
11463 Bd Valcartier
Québec, QC G2A 2M4
Canada
Please do not send returns to this address unless specifically instructed by our customer service team.
Unauthorized returns may experience delays in processing.
Commitment to Service
Kyotocart is committed to providing a professional shopping experience inspired by creativity, craftsmanship, and exceptional customer care.
We appreciate the opportunity to serve customers around the world and thank you for choosing Kyotocart.